Our warranty policy
At Bowl & Kettle, we’re all about delivering meals that are as top-notch as the adventures you take them on. While we don't do returns, we’ve got your back if something's not quite right.
If something’s off...
If your meal arrives with packaging issues or doesn’t taste as it should, shoot us an email at howdy@bowlandkettle.com within 7 days of consuming our product. We’ll work with you to make it right!
When you reach out, be sure to include:
- Your order number (and retailer if you purchased this elsewhere)
- A quick rundown of what went wrong
- Photos, if you’ve got 'em
Here’s what we’ll do
If there’s a defect, we’ll either:
- Send you a replacement meal, or
- Hook you up with a refund for the item
We’re here to keep you fueled up and happy, so don’t hesitate to let us know if something’s off. Thanks for choosing us to be part of your adventure!
Our return policy
Bowl & Kettle does not accept returns. In special circumstances, we may be able to accommodate a return. Customer is expected to pay for shipping both ways unless Bowl & Kettle is responsible for a delivery delay (beyond the estimate provided via email) or some other misadventure on our part.
Some important reminders
- Customer is expected to pay for shipping costs both ways in most circumstances
- Refunds are processed for only returned, unopened items
- Please do not issue a dispute with your bank. This causes a lot of issues on our end including a $15 merchant fee. We would prefer to resolve issues out side of this process.
Email us at howdy@bowlandkettle.com or find us @bowlandkettle on Instagram with your issue or concern; we aim to please!
Last updated August 16, 2026